** Changes to our booking system **

We’ll be removing our booking system for non-instructed climbing from 4th October.

This means that after 4th October, you won’t need to book to come and climb at the centre, you can just turn up! There will also be no time limit on your session so you can crush for as long as you like.

Covid Rules from 19th July 2021

As you will know, the laws around Covid will be changing on Monday 19th July and we as a business are left to try to work out how to manage the situations ourselves.

While the laws around social distancing and mask-wearing have been removed, the requirement to isolate if any of our team have close contact with someone with Covid is still in place and is already causing us serious last-minute staffing problems.

As of 16th August those with a full double vaccine will no longer have to isolate, but our team is generally pretty young so our focus in the meantime is on protecting them AND ensuring we can definitely open every day.  

We hope that some time in September this new isolation rule will enable us to staff a full program again, and to remove the booking system. So for the reasons laid out above, the following will apply in our centres until mid September (or until isolation rules change):

 

Masks

We will not be enforcing mask-wearing in our centres unless you are an adult taking part in a lesson*

If you choose to wear a mask we appreciate it! 

If you choose not to, that’s OK too.  

 

Our staff will be wearing masks while walking around the building, but may be maskless when behind the reception screens.

*Adults on lessons will be asked to wear a mask out of respect for the instructor. Our instructors job involves working with lots of different people every day, and while they do their best to keep their distance some technical instruction requires them to go fairly close to participants.  What’s more on average our instructors are under 30 so have not had a change to be fully vaccinated as yet.

 

Time Slots for Open Climbing Sessions

We will be keeping these for now.

If we have to run on a skeleton crew it is MUCH easier if everyone has pre-booked and paid. If you have been reading the news lately you will see that companies that rely on a relatively young team who cannot work from home (such as those in the hospitality industry) are already struggling to cover keep the doors open due to isolation rules. 

We really really don’t want to close to our regular climbers so keeping the time slots for now will help us to keep the doors open through what could be a difficult summer.

 

Capacity

We will increase capacity by around 15% while we still have the booking system in place. This adds around 10 or so people at the busiest times. 

 

Cafe 

This is the BEST NEWS!!! All cafes will go back to ordering at the counter and, unless isolation gets in the way, we will be serving beer and food every day! 🍺🍕🍔

 

Social Distancing

There will no longer be any laws around this, but some of our customers will still be anxious of strangers getting too close so please keep this in mind. 

 

Symptoms

If you are displaying symptoms of Covid then please DO NOT come to the centre. If you are clearly unwell we will ask you to come back another time. 

 

One-Way Systems

These will no longer be mandatory, but the option to leave via a different door to the entrance (so you don’t have to squeeze through the queue) will remain available for now.

 

Route Setting

We are back to a full route setting program.

 

Liquid Chalk & Hand Sanitiser

We have been working closely with @massifclimbing to create a liquid chalk / hand sanitiser solution. 

On a busy day in winter you will have seen that the chalk in the air can get a bit out of hand. We have been looking for a solution and feel we have found one in Liquid Chalk!

During lockdown we were talking a lot with Tad from Massif about the possibility of liquid chalk acting as a hand sanitiser. Unfortunately the short answer is that liquid chalk is not recognised as a hand sanitiser. The WHO has very specific requirements and ingredients for hand sanitiser. The alcohol content alone does not make it work. It may well do the job but it also may well not. 

Most hand sanitisers have a lot of “gel” in them to make your hands feel moisturised after using them. Not exactly what you want before you climb. So Massif have created us a customised hand sanitiser with the minimum gel allowable, available around the centre. So you sanitise your hands, then use Liquid Chalk, then crush. The result is actually really impressive. It’s the best liquid chalk we’ve ever used! 

You can buy Massif Liquid Chalk in small re-fillable bottles or larger 200ml bottles at reception.

You will be allowed to use loose chalk as well, if you feel you need to, but we will be encouraging you to use as little as possible to help us keep the place clean and the air quality high. 

 

Cleaning

During the day we will be actively cleaning more than we used to in certain areas like the changing rooms and lockers. 

The gym will be open but we will encourage you to sanitise your hands before you go in. And there will be some cleaning equipment in there (spray, etc) so you can clean the mats or bars if you wish. The fingerboards we’d rather you did not spray but we definitely want you to sanitise your fingers before using them. 

We cannot guarantee that everything you touch in the centre will be perfectly clean. We cannot clean the holds between every use for example, so can’t keep the centre to the standard of a hospital or a clinical setting. But we can give you the best opportunity to keep your hands clean, by providing hand sanitiser and soap, and ensure the capacity is low enough that you can keep some distance from your friends and fellow climbers. 

 

Supervising Children

We have opened back up for adults to supervise their own children, but you must book this via the new booking system. We have limited the slots per day that we will allow children in so please make sure you book it up as soon as you can. 

Please read the Supervising Minors page before you book as their are strict rules on ages and your responsibilities as the adult supervisor.